1. Introduction

This book is designed as a story. Instead of guiding the reader through the different components, options and features of VAC as a User Guide would do (and if you need those information, we have it here: ), we decided to follow the journey of a Managed Service Provider who decided to build and offer Veeam-Powered services using VAC as it’s platform.

First, the provider needs to learn a bit about VAC. VAC is the acronym of Veeam Availability Console, and we’ll use it along the book. We will use other acronyms by the way.

Also, the build number we use in this book is, always check if you are running the latest version and related patches by looking at Veeam Knowledge Base.

VAC v3.0 is a web-based management platform to operate services created using Veeam technologies. With it, providers can monitor, control and administer remote Veeam Backup & Replication (VBR) installations, Veeam Agents for Windows (VAW), and offer Veeam Cloud Connect services (both backup and replication). All of this, from a single console that is completely multi-tenant and easily accessible via a web interface by both the provider and its customers. It also offers chargeback/billing capabilities.

VAC is totally FREE for service providers, so they only need to first apply for the Veeam Cloud & Service Provider (VCSP) program here: https://propartner.veeam.com/registration#/

Once approved, a provider can obtain a license key and proceed to plan for the first installation of VAC.